We have already experienced the Impact of Mobile Apps on the Travel and Tourism Industry the significance of digital transformation. Moving with the technology is not just crucial but a need too. Just as every industry has evolved with technology, the traveling industry has also reinvented ways allowing people to experience the joy of traveling in a premium way. Making their way to the 7th most downloaded apps, it is apparent that people prefer using travel apps to plan their tours.
Why Mobile Apps?
Economies trembled and crumbled as coronavirus disrupted our lives in unimaginable ways. The battle against this deadly virus isn’t over yet, however, societies along with businesses are now trying to rebuild in a way that will keep us safe. Tourism, travel, and hospitality industries are the most affected by this pandemic. There is a wave of change that we witnessed recently as technology and automation took a front seat, ensuring optimization of processes so economies may continue functioning. Keeping in mind social distancing and safety from viruses along with digitalization, travel agencies and physical bookings are not just insecure but outdated too.
Smartphones offer admirable speed to execute tasks. From paying bills to attending an official meeting, everything accessible in the palm of your hand. It is this ease that has attracted the masses to plan their leisure tours over apps.
Mobile Apps and their Infinite Services for Travel and Tourism Industry
A tourism mobile app allows the users to plan their travel, book tickets, perform hotel reservations, cab booking, book tables in restaurants, and more. However, these are just some of the basic features that a travel app may offer. In addition to these services, there are many services that can be offered to enhance customer service, such as:
- Security – Medical information, emergency call numbers, information about nearest hospital or clinics, police station information, embassy contact details, and more.
- Navigation – for route planning, GDS services, and maps
- Mobile Marketing – Discounts, promotional offers, loyalty membership, contests, offer alerts, and more
- E-commerce – Booking tickets, overseas banking, shopping, and more
- Social – Picture sharing, travel updates, reviews, communication, and more
Travel industry is using apps to reach an all new level of market penetration and user engagement. There are many technical factors and trends that will shape the future of mobile apps together with travel. For instance, ridesharing is now common. Tourists are opting for cashless options for convenient and safe traveling.
Some Innovations that Impact Travel Mobile App Development Company (iOS)
Forecasting real-time weather can help travelers plan their tour well in advance. They will know about the packing essentials and/or precautions to take during their visit to the desired destination.
Limited Interaction with Humans
Customer support, when provided by the means of AI and chatbots, prove to be extremely helpful and quick. It seamlessly eliminates front desk support and besides saving the cost of manpower also makes it safe for all (considering the pandemic). Pre-health tips, safe automated safety check-ins, and real-time monitoring of travel issues all enhance customer experience and save time too.
Public transport agencies have already begun the implementation of GPS devices and IoT technology so the people can have live information about the whereabouts of public transport. Adding a travel-time tracker feature can be extremely beneficial for a travel app.
Integration with Cab Booking Apps/Companies
While trains, hotels, and flights have already been seamlessly integrated for making reservations or booking, integration of a cab booking permits the users to get the exact location or the estimated time at which their cab would arrive. It will also help in determining the details about the car and the driver probably along with the rating for safe traveling.
Traveling with a lot of cash is not safe, for security concerns of being robbed when visiting new countries or other cities. Digitalization has enabled people to go cashless. Even travel apps facilitate easy online payments with a single click.
Visual Tours to Attract Customers
Augmented Reality or AR integrated in travel apps, when amalgamated with machine learning, can give target people visual tours of various destinations. This gives them an idea of how the place looks like currently. They can decide and plan their tours accordingly.
Travel Plans After Reviews and Recommendations
It is common for people to take suggestions and/or check reviews and feedbacks from various social sites, apps, etc., before they can plan their travel. Integrating social networks, tourism companies, vendor reviews, etc., offer apps immense proof of how their prospective travel would be.
Offering Local Insight
The travel and tourism industry should use geo-targeted recommendations to enhance the travel experience of the uses. Offering local deals or suggestions based on their custom preferences and location helps them to optimally plan their stay in a specific location. Integration of AI helps in auto-fills or profiles or provides purchase history, which lets your company to deliver a unique travel experience through a mobile app.
When developing a travel app for your company you must instruct your mobile app development to add these useful features.